Frequently Asked Questions

Remember that each collision repair situation can be unique, so it's a good idea to consult with your insurance provider and Pasadena Auto Collision to get accurate and specific answers to your questions. Please contact us with any questions.

How long does collision repair typically take? The time required for collision repair varies depending on the extent of the damage and the availability of parts. Minor repairs might take a few days, while more extensive damage could take several weeks. We will be sure to provide you with an estimated timeline.

Do I have to get multiple repair estimates? While it's not always necessary, obtaining multiple repair estimates can give you a better understanding of the costs involved and help you choose a reputable repair shop. Some insurance companies may require multiple estimates as well.

Can I choose the repair shop? Yes, you generally have the right to choose the repair shop you prefer. Your insurance company might recommend a list of approved shops, but you're not obligated to use them. However, using an approved shop might simplify the claims process.

Will the insurance cover the entire repair cost? The extent of coverage depends on your insurance policy and the circumstances of the accident. If you have comprehensive or collision coverage, your insurance should cover a portion of the repair costs, minus your deductible. Make sure to clarify with your insurance provider.

What is a deductible? A deductible is the amount of money you agree to pay out of pocket before your insurance coverage kicks in. For collision repairs, you'll need to pay this deductible to the repair shop when the repairs are complete.

Do I need to inform my insurance company about the collision? Yes, it's essential to inform your insurance company about the collision as soon as possible. They will guide you through the claims process and help you understand what's covered.

Is a loaner car provided during repairs? Pasadena Auto Collision has an on-site Hertz rental car location available for loaner vehicles.

Will the repaired vehicle be as good as new? Pasadena Auto Collision will restore your vehicle to its pre-accident condition. We offer a lifetime warranty guarantee on all repairs.

What is a "total loss" in collision repair terms? If the cost of repairs exceeds a certain percentage of the vehicle's value (as determined by your insurance company), they might declare it a "total loss." In such cases, they will offer you a settlement based on the vehicle's market value.